To ensure optimal functionality of your Supra eKey® app, please refer to the following guidelines. While Supra strives to make the eKey® app compatible with popular phones and current operating systems, it is important to note that Supra cannot guarantee perfect performance on all mobile devices. However, Supra does take viable steps to ensure that eKey® app functions with popular phones and operating systems.
Supra advises eKEY® app users to use a high-quality, reliable phone that is no more than 2 to 3 years old. It is important to ensure that the phone has the latest operating system and app version, and that it is supported by the manufacturer and receives regular security updates. To maintain the optimal performance of your device and access the latest features, it is recommended to update your device’s operating system whenever prompted.
Android™ OS Requirements:
- Phones or tablets with OS 8 or newer
- A cellular data plan (preferred) or Wi-Fi connection.
- The current eKEY® application downloaded to the phone or tablet.
Apple® iOS Requirements
- Phones or tablets with iOS 12 or newer.
- A cellular data plan (preferred) or Wi-Fi connection.
- The current eKEY® application downloaded to the phone or tablet.
With the vast array of devices available, Supra is unable to provide a list of devices that support the eKEY® app. However, we have seen that certain low-cost devices may encounter difficulties with modern Bluetooth® communication, processing speed, and multitasking. Some of these devices include, but are not limited to:
- Samsung® Galaxy A series
- Samsung® Galaxy J series (discontinued)
- Several LG® versions (LG no longer makes mobile phones)
- Flip phones of any manufacturer
Supra is constantly enhancing the performance and adding new features to the eKEY® app. To ensure that eKEY® operates at its best, we suggest enabling automatic app updates on your device. Alternatively, if you prefer manual updates, please visit the App Store or Google Play store regularly to check for the latest version of the Supra eKEY® app.